Transportation throughout Greece
If you place your order by 13:00 (Greek time), Monday through Friday, it will be processed by us on the same day. Orders beyond this time are processed the next day. If you no longer want the product, you will need to send it back so that your money can be returned. To avoid this process you can send an e-mail with a cancellation request BEFORE the order is forwarded to you by us.
When the product arrives at the delivery address, a consignee’s signature will be requested in order to be delivered. If the product arrives at its destination and there is no one to pick it up, then the carrier (ACS Courier) will alert you to contact their authorized representative. The timeframe for contacting them and rescheduling the product delivery is 10 calendar days. After the expired day of this period the product is automatically returned to our company. When the product is returned to us, we will contact you about the alternatives we can offer to you.
We would like to suggest you for your best service, if you are at work and do not have someone to pick up the product at your home, please state your work address as the place of delivery of the product. The goods can be delivered by 09:00 until 18:00, hours you will probably be absent from your home.
Shipping costs are charged to the customer and are as follows:
- Within Greece
– from 0,5 kg to 2 kg: 5 euros
– from 2 kg to 4 kg: 7 euros
– from 0,5 kg to 2 kg: 12 euros
– from 2 kg to 4 kg: EUR 22
– from 0,5 kg to 2 kg: 18 euros
– from 2 kg to 4 kg: EUR 28
Indicative delivery times by courier are:
- Within Greece: 1-2 days
– Islands: 1 – 3 days
– inaccessible areas: 1- 5 days
- Europe: 5 – 7 days
- Internationally: 6 – 8 days
Product Delivery – Shipping Costs.
- Subject to the provisions of Clause 8 on the availability of products and unless exceptional circumstances exist, we will make every effort to complete your order.
- Delays may occur depending on the area of delivery, customs controls, in unforeseen circumstances (eg extreme weather, strike, force majeure events) or when telephone and / or e-mail communication is impossible (if there is a problem with your order, either with respect to the product or with regard to payment) because e.g. your information you entered is incorrectly updated.
- If for any reason we fail to respond to the delivery date on our own sole responsibility, we will inform you and offer you the option to either continue the purchase by setting a new delivery date on our part or cancel the order with a full refund.