Returns Within Greece
How to send
You prepare your parcel and enclose the receipt.
Take the parcel to the nearest ACS Courier store and request it be shipped back to our company without paying.
– If you would like a replacement the shipping cost of your replacement is 5 euro and will be charged on delivery upon receipt of your parcel.
– If you wish a refund the shipping cost will be deducted from the refund to your account.
– If you receive an incorrect or defective product, the replacement or refund process will be carried out at no cost to you.
As soon as we receive your return product we will inform you by phone or e-mail of its course.
We would like to inform that you can change any product within 14 days of receipt and the change process usually takes 5-7 days.
- Right of withdrawal.
1.1. In purchases you make remotely (eg via the Internet), you have the right to withdraw from the contract, without cause, within fourteen (14) calendar days of the day you or any third party designated by you other than the carrier, acquired physical possession or control of the products.
1.2. In order to exercise your right of withdrawal legally, you have to, before the expiry of the withdrawal deadline: a) either send an email to: email@example.com, or write to our contact form expressing your decision to withdraw from this contract and (b) return the product to us in its original excellent condition in which it was delivered to you or provide us with clear and unambiguous evidence that you have shipped it safely within fourteen (14) calendar days of receipt.
1.3. Please return the products to their original state of excellence (as new), without any processing, addition or other processing, without markings and / or scents (eg fragrances, deodorants, tobacco, make-up) and without remove labels (eg swimsuit sticker) and tabs, using or including their original packaging, instructions and any other documents that may accompany them, otherwise you are not entitled to withdraw. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts.
1.4. Within ten (10) Business Days of receipt of the Product and if we have determined that it is in excellent condition, we are obliged to refund you, by payment into the bank account to which you are the beneficiary, any amounts paid to us. For your convenience, so that there are no additional bookings by the bank, we recommend that the account you give us belongs to Piraeus Bank.
1.5. The consumer shall be liable for any impairment of the goods solely as a result of the management of the goods other than those necessary to ascertain their nature, characteristics and function. We shall not be liable or compensate the consumer, nor shall the withdrawal be effective in the event of damage to the goods by the fault of the consumer or in the event of any use beyond what is necessary to ascertain the nature, characteristics and functioning of the goods.
1.6. You are not entitled to withdraw in any event provided by law or hereunder under Greek law.
1.7. Shipping costs are charged by the customer. For applicable charges see condition 13.4.
2. Returns of defective products.
2.1. If you believe that the product you ordered does not, at the time of delivery, comply with the terms of the contract, you must contact us within fourteen (14) days of receipt, or by emailing us at firstname.lastname@example.org or through our online contact form, detailing the product and its defects and stating whether you would like a replacement or refund.
2.2. After careful consideration of the returned product, we will notify you by email within a reasonable time of your request. Product replacement or refund will take place as soon as possible, and within five (5) business days time after receiving confirmation by email that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs that you may have incurred in returning the product. Your refund will be made by paying it into the bank account of which you are the beneficiary.
2.3. Replacement can only be made with a product of the same code and if available. It is possible to resize and color. If the product you are looking for does not exist, we will contact you to provide you with additional options. In any case, refunds are possible.
2.4. Refunds cannot be made to a third party / grantor to whom we have delivered the product at your own discretion.
2.5. If you send us a product that has been damaged or its value has decreased due to your fault, or if you exercise your right out of time, we will withhold the price, refund the product, and the shipping costs will be paid by you.
3. Product Replacement.
3.1. You may request replacement of the product you purchased within fourteen (14) days of receipt.
3.2. We can replace the product you purchased with a similar product (different size or color) or with a different product.
3.3. Replacement can only be done if the product in question is available. If the product you are looking for does not exist, we will contact you to provide you with additional options. In any case, refunds are possible.
3.4. Shipping costs for the new product are paid by the customer.
4. Product Returns.
4.1. For product returns within Greece, please contact ACS Courier.
4.2. For product returns from abroad, we ask that they be done by registered mail parcel service to ensure that the products are shipped.
4.3. All refunds must be made to the following address: Bonnie Mevorach, Dinga 8, PC. 54249, Charilaou – Thessaloniki, Greece.
4.4. Please keep your courier or mail receipt until the transaction between us is completed.
5. Our rights.
We reserve the right at any time to refuse to provide our services and sell our products to anyone for any reason.